Complement your in-house capabilities with Airloom’s cost-effective Technical Support services.

Our experienced Technical Support specialists work with your IT staff to maximise your organization’s mobility experience, to improve service response & resolution times and reduce unplanned down time & internal support costs.

Airloom’s Technical Support services allow your technical professionals to focus on core requirements comfortable in the knowledge that they have access to:

specialist advise on proper software execution and problem determination for specific mobility applications,

an online knowledge base providing relevant technical documentation,

electronic call logging, escalation and case management, and

the most effective resolution process as our engineers work with your IT staff in conjunction with data gathered log files.

In addition, the Airloom Technical Support service allows you to gain a better understanding of your support environment, as well as maintain tighter environment-wide control when rolling out new mobility programs, upgrades, or hardware.

Airloom mobility support specialists work with your IT department, third-party hardware or software vendors and network providers to track escalated issues until they are resolved to help your organisation provide the highest degree of performance reliability to keep your users up and running.